„Difficult conversations” in the business context demand particular caution and sensitivity in managing the information and the emotions they might evoke. Managers and leaders usually face them when they have to speak about low performance, unacceptable in the workplace behaviour/look of an employee, find out the reason of client’s complaint, refer to some personal conflict or make someone redundant. Those conversations turn out to be a challenge even for experienced leaders. The aim of the training is to support the participants in a constructive coping with ‘difficult’ situations, to equip them with knowledge and effective tools (schemes of conversations, useful phrases) and to create space to practice conversations that are personally most difficult for them.
After completing the training the participants:
- Know essential rules and scheme of conducting „difficult” conversations with employees
- Know characteristics and rules of effective communication with the Generation Y employees and practical rules of effective disciplining of employees
- Know and can apply diverse schemes of conversations regarding making an employee redundant, depending on the reason (redundancy, disciplinary cause)
- Can deal in a constructive way with different reactions of the employees during difficult conversations (an employee doesn’t agree with our decision, wants us to be sorry for him/her, attacks, doesn’t speak)